Billing & invoices

Last updated: July 19, 2026

Where your invoices live

Every invoice, receipt, and payment method is available in your Stripe billing portal. Sign in with the email address your account is billed under and you can view or download any invoice, see payment history, and update your card or bank details — no ticket required.

Billing cycle

Monthly services are invoiced at the start of each month, in advance, and charged automatically to the payment method on file. Project work is invoiced per the milestones in your agreement. Hardware and licenses purchased on your behalf appear as line items with no markup surprises — what we quoted is what you see.

Changing your payment method

• Open the Stripe billing portal.
• Enter your billing email; Stripe sends you a secure sign-in link — no password to remember.
• Under payment methods, add the new card or bank account, set it as default, and remove the old one if you like.
• Done. The next charge uses the new method automatically. ACH bank payments carry lower fees than cards, so we are happy if you switch.

Reading your invoice

Recurring services are listed per seat or per device so you can sanity-check the count against your headcount. If the number looks wrong — someone left, a device was retired — tell us and we will true it up. You should never be paying for a seat that walked out the door.

Questions or disputes

Email billing@betaboxts.com with the invoice number and the line item in question. We respond within two business days, and we do not send an invoice to collections while we are actively discussing it with you.

Late or failed payments

If a charge fails, Stripe retries automatically and emails you. If it still fails, we reach out like humans before anything else happens. Services are never suspended without direct contact and warning — but please do not test that policy.

Plan changes

Adding a new employee, dropping a service, or changing scope? Open a ticket in the HelpDesk portal or raise it with your account manager. Seat changes take effect on the next billing cycle; we do not pro-rate pennies in either direction.